Privacy Policy

This Privacy Policy explains how Suncrest Luxon collects, uses, discloses and stores personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information we collect

The personal information we collect depends on how you use the website. When you complete our account registration or contact forms, we collect your first name, last name, email address and phone number. We may also automatically collect limited technical information when you browse the website, including your IP address, browser type, device information and the pages you visit, through cookies and analytics tools.

2. How we use your information

We use your personal information to respond to your enquiries, process account registration requests, contact you about your request, operate and improve our services, and comply with our legal and regulatory obligations. We may also use aggregated, non-identifying analytics data to understand how visitors use our website.

3. Cookies and analytics

We use Google Analytics and similar tools to collect information about how visitors use our website, such as pages viewed, time spent on the site and general location. These tools use cookies and similar technologies. You can manage or disable cookies through your browser settings, although some parts of the website may not function properly if you do.

4. Disclosure of your information

We may disclose your personal information to service providers who assist us in operating the website and processing your requests, including providers that manage customer enquiries and account registration. Some of these providers may be located outside Australia. We do not sell your personal information. We may also disclose information where we are required or authorised to do so by law.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information transmitted between your browser and our website is encrypted in transit using TLS.

6. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us through the contact page on this website.

7. Complaints

If you have a complaint about how we handle your personal information, contact us through the contact page on this website. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact

For privacy-related enquiries, please use the contact page on this website.